Refund and Returns Policy

Return Window & Eligibility

  • Products can be returned within 7 days from the date of order delivery.
  • To be eligible for a return or replacement, your item must be unused, in the same condition as received, and in its original packaging.
  • A valid receipt or proof of purchase is required to complete your return.

Conditions for Refund & Free Replacement

  • Refunds or free replacements are applicable only under the following conditions:
  • Receipt of a damaged or defective product.
  • Receipt of an incorrect product or wrong weight/size variant.

Note: Returns and replacements for damaged or wrong items are processed free of cost.

Refund Processing Timeline

  • Once your return is received, inspected, and approved, we will initiate the refund to your original payment method.
  • Refunds will be processed within 5 to 7 business days from the date of refund approval.
  • Depending on your bank or payment gateway provider (e.g., PhonePe, Net Banking, Card Issuer), it will take up to 7 working days for the refunded amount to reflect in your account after processing.

Exchanges & Shipping Details

If you need to exchange an item for the same product, please follow these steps:

  1. Email our support team at support@ramajeyamrice.com with your order details and proof of issue (e.g., images of the damaged/incorrect product).
  2. Ship the return item to our warehouse address:
    Ramajeyam Rice
    2/168, Alathur Road, Sridevi Nagar, Oomatchikulam, Thirumalpuram Post, Madurai, Tamil Nadu – 625014, India.

Note: Delivery timelines for exchanged items may vary depending on your location and PIN code serviceability.

Improvements Made for Payment Gateway Approval

  • Standardized 7 Working Days Clause: Explicitly unified the bank processing window to 7 working days, satisfying audit checks for PhonePe and other aggregators.
  • Proof Requirement Note: Added a recommendation to mention photo/video proof for damaged items, which protects you against fraudulent return claims.